Our Policies

Please read all policies thoroughly.

Welcome to Muse!

All students must sign an electronic liability waiver prior to their first class.

Please read all policies prior to your first class, especially regarding attire, behavior, booking, waitlists and no shows.
Be ready to explore a whole new side of yourself!

It is important to wear proper attire for pole classes. Skin to pole contact is crucial especially as your pole journey progresses. Proper attire options include:
- Dance or athletic shorts or briefs
- Leggings can be appropriate if the class does not include climbing the pole or require lower body points of contact with the pole.
- Sports bra, athletic top or tank top
- Pole specific dancewear
- Warm up layers are encouraged during warm up, then should be removed for the remainder of class
- Footwear for most classes is: bare foot or socks, and for appropriate classes pole heels can be worn.
- Knee pads are important for the safety and comfort
NO Lotions, fragrances, powders of any kind are to be worn, as they interfere with skin-to-pole contact and grip, resulting in a safety hazard.
NO jewelry of any kind should be worn for safety reasons and to protect our poles and equipment.

All classes are booked on our app, which will be set up when you enroll.
We recommend students opt in for notifications to receive text/email updates.
Students are responsible for keeping track of booked and waitlisted classes.
Please make every effort to attend the classes you book! We want to give all members a chance to get into class!
There is a 6 hour cancellation policy for canceling classes. If you do not plan to attend a class, you should remove yourself prior to 6 hours before, or a $15 cancellation fee will apply and the class credit will be forfeited.
For Private Lessons, you must give 24 hours notice to cancel, or the lesson will be forfeited.

Waitpool:

You may see Waitpools when booking classes. This means the class is full, and you will be in the “holding room” for a chance to book the class should someone drop the class.
If someone drops from a full class, the app will notify the Waitpool that there is an open spot.
The first person to respond from the Waitpool will fill the opening in class.
Our cancellation policy still applies to Waitpool: If you cancel from class after getting in from the Waitpool, the 6 hour cancellation policy is in effect.

Please be on time to class!
If you anticipate being late to class, please send a text to the studio’s line at 603-205-0010. It is at the discrepancy of the instructor to allow you to participate in class.
- A late arrival text is not the same as a need to cancel text. Please read cancellation info above.
For safety reasons, you will not be allowed to join the class more than 5 minutes past start time. You will be considered a no-show and subject to no-show policies.
We recommend arriving 10 minutes before your scheduled class to be ready on time for class.

No refunds - All sales are final. Please purchase wisely.
Prices are subject to change at any time.
Memberships and Class Packages may not be transferred or shared between students.
All classes must be used before their expiration dates. No refunds or extensions are given for unused classes.

Memberships

All memberships require a minimum three month commitment
Membership fees will be charged upon registration, and your payment method on file will be charged on the same day each month for the duration of your membership
Should you wish to cancel your membership, you must give 30 days written notice by emailing info@musepoledancenh.com
Failure to give 30 days notice will result in your account being charged one final month and you may continue taking classes until that month is over
Memberships may not be transferred or shared between students
Declined payments will be charged a $25 fee. Accounts must be brought up to date in order for membership to continue

Drop-In Class Packs

All Class Packages have a Three Month Expiration Date
Class Packages may not be transferred or shared between students
Class credit will be forfeited and not refunded to your class pack if you cancel outside of our 6 Hour Cancellation Window.
Declined payments will be charged a $25 fee

At Muse, we aim to foster a welcoming, inclusive and respectful environment to all participants.
Any inappropriate behavior including bullying, harassment, disrespect or violation of others’ personal property or space will result in permanent cancellation of any memberships/packages with no refund and permanent removal from the studio.
If any student is behaving in a way that may cause a potential injury to self or others, the instructor has the right to remove the student from class.

Behavior

There may be photos and videos taken by staff in classes or around the studio for advertising and social media purposes. If you prefer not to have your likeness used, please sign our opt-out form at the front desk.
In class, if you wish to film yourself please wait for the instructor to indicate when it’s approved to do so (usually at the end of class).
- In some instances instructors may allow filming at their discretion (ie. to capture a new trick or move, etc.).
Make every effort to film only yourself in class
If any other individuals are in your videos, and you plan on posting/sharing them you must:
- ask permission from anyone in your video
- if they do not give permission your choices are:
  - crop them out of the images/videos
  - blur them out of the images/videos
  - or do not post/share